Authorised workers | NSW Government



Retail trade

a person employed or engaged to work for a retail premises specified in clause 24(1A) of the Order:

  • supermarkets and neighbourhood shops
  • shops that predominantly sell food or drinks
  • chemists and pharmacies
  • kiosks
  • shops that predominately sell any of the following

    • office supplies
    • pet supplies
    • newspapers, magazines and stationery
    • alcohol
    • maternity and baby supplies
    • medical or pharmaceutical supplies

  • food and drink premises, but only as permitted under clause 24(1)(b) of the Order
  • cellar door premises, but only as permitted under clause 24(1)(e) of the Order
  • hardware and building supplies
  • landscaping material supplies
  • rural supplies
  • timber yards
  • garden centres and plant nurseries
  • vehicle hire premises, not including the premises at which vehicles are sold
  • industrial or commercial food retailing
  • fuel retailing


Administrative and support services

“click and collect” services


Public administration and safety

  • a member of the NSW Police Force, Fire and Rescue NSW, the NSW State Emergency Service, the NSW Rural Fire Service or the Ambulance Service of NSW or other emergency services worker
  • the administration of justice, including in relation to the operation of courts and tribunals, correctional centres and community corrections
  • a person employed or engaged by or on behalf of the NSW Government for the purposes of responding to the COVID-19 pandemic
  • members of an Australian Parliament
  • electorate office staff
  • defence, national security and law enforcement
  • a person employed or engaged by Services Australia
  • a person employed or engaged by Service NSW


Health care and social assistance

  • a person who provides health services within the meaning of the Health Services Act 1997 (whether or not in the public or private sector) or a registered health practitioner or a person who works for a registered health practitioner (each a “health services provider”)
  • a person who provides ancillary or support services to the work of a “health services provider” (as defined above) (including, for example, cleaners, cooks and security providers at hospitals)
  • a person employed or engaged by the Department of Communities and Justice to provide housing or homelessness services
  • a community housing provider
  • a person employed or engaged to provide services to persons with disability or vulnerable persons
  • a person employed or engaged at a residential aged care facility
  • family violence and sexual assault services
  • veterinary services (including laboratory and diagnostic services and clinics)
  • animal welfare, care and accommodation services (excluding pet grooming unless there is an immediate animal welfare reason)
  • end of life services including funeral, crematorium and cemetery services, mortuaries and morgues, spiritual or religious services connected to end of life services



  • education and schooling
  • early childhood education and care



biosecurity and food safety personnel undertaking critical duties



  • production and manufacturing of food, beverages, groceries, cleaning and sanitary products
  • food and fibre processing and manufacturing
  • manufacture of food and beverage packaging
  • manufacture of coffins and caskets
  • manufacturing of medical equipment, consumables and personal protective equipment
  • manufacturing of telecommunications equipment and infrastructure


Transport, postal and warehousing

  • seaport and airport operations
  • freight, logistics, postal, courier or delivery services (including food logistics, delivery and grocery fulfilment)
  • export supply chain operators
  • distribution of food, groceries and sanitary products for sale by supermarkets, grocery shops or other shops that predominantly sell food or drinks
  • warehousing

  • road transport (passenger and freight) apart from taxi, rideshare and chauffeur services
  • rail transport (passenger and freight) – including rail yards
  • water transport (passenger and freight)
  • air transport (passenger and freight)
  • pipeline and other transport
  • transport support services
  • vehicle repairs and critical maintenance including disinfection
  • towing services
  • critical safety operational staff for transport


Electricity, gas, water and waste services

  • electricity services
  • operation of energy systems
  • gas services
  • liquid fuels
  • water supply, sewerage, sanitation and drainage services
  • waste resource recovery services (including collection, treatment and disposal services)


Information media and telecommunications

  • telecommunications services, internet service providers, web search portals and data processing services
  • data specialists and technicians
  • data storage
  • journalism and media services for news and other critical public communications purposes


Other services

essential services for the maintenance, safety and upkeep of public and recreational spaces


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